Energy-based device servicing

Technical expertise meets scalability and convenience

Backed by over 30 years of combined experience, our team specializes in maintaining and repairing advanced aesthetic technologies to exacting OEM standards—ensuring your equipment performs at its best, safely and consistently.

Precision and versatility

We specialize in medical aesthetic devices—trained across top platforms to deliver precise, reliable service. Whether you’re an OEM or a multi-site provider, we know your systems inside and out.

Rapid response

We provide fast, expert service—responding within 24–48 hours with certified engineers, real-time customer support, and the best turnaround times in the industry.

Minimal equipment downtime

We deliver fast, on-site repairs to minimize disruption. Your systems stay operational—your teams stay focused.

Device servicing with unmatched precision, speed, and support.

Responsive customer service

Reach one of our friendly support reps Monday through Friday from 8:30 a.m. to 7:00 p.m. ET.

Timely repairs

Our field service engineers will be onsite within 24 to 48 business hours.

Quality you can depend on

You can count on getting fair pricing, honest recommendations, and exceptional care over the lifetime of your energy-based devices.

Repairs done right

Our field service engineers restore devices to OEM and safety standards when they’re not performing to manufacturer specifications.

We’re working with industry leaders like these nationwide

You deserve top-performing devices, faster service, and better support. Your success is our success.

Factory Certified Field Service Engineers (FSE)

We’re your equipment experts, providing unparalleled device support at scale.

Innovative Technology

Our team uses leading-edge technology and insights to stay ahead of the curve and provide superior care.

A partner who’s there for you

We’re here to keep your technology running smoothly so you can focus on what you do best.

Accredited work you can rely on

Explore detailed information about our advanced technologies, certifications, engineering capabilities, and regulatory practices.

Aesthetic Technologies

Aesthetic Lasers

Alexandrite, Nd:YAG, Co2, Pulsed Dye, and Erbium laser
Wavelengths ranging from 532nm to 10,200um
Variety of pulse widths from continuous wave to picosecond
Supported technologies- pump chambers, laser diode, and gas lasers

Radio Frequency

In-house anechoic chamber with capabilities of testing frequency ranges from 100kHz to 1.7GHz
Oscilloscope verification of targeted output frequency
RF power meter and attenuators to calibrate output power for any RF frequency
Test equipment specifically targeting microwave spectrum

Intense Pulsed Light

Wavelengths ranging from 500 to 1200nm

Microneedling

Oscilloscope, differential probes, and other various equipment for testing microneedling RF emissions

Ultrasound and Magnetic Induction

Tesla Meters for calibration of electromagnetic measurements
Ultrasonic detector paired with oscilloscope to measure frequencies

Certifications & Credentials

FDA 510k approved device accessories
GMP compliance
Integrated quality and regulatory management
Factory trained and certified in-house and FSEs
Certifications include Deka, Jeisys, ELEN
In-house manufacturing
510k approved device accessories
Cleanroom with ISO 7 grade capabilities

Engineering Capablities

Engineers with expertise in electronics, embedded systems, and mechanical engineering
J-STD-001 certifications in soldering and electrical assemblies
Research and Development
- CAD design for PCBs, electronic circuits, mechanical functions, and design prototypes
- 3d printing capabilities utilizing SLA and FDM technology
  Circuit analysis
- Troubleshooting circuitry and identifying root cause failures and resolutions
  Component level repair
- PCB design- high voltage power supply, pulse forming networks, control boards
- Software development utilizing a vast range of programming languages
  - C, C++, C#, VBS, VHDL
  - Design and implement software into embedded systems
  - SCRUM certified
Test Equipment
- Engineering department is outfitted with the latest technology for testing and verification of any device
- Oscilloscopes, power meters, network analyzers, interferometers, tesla meters, IR cameras, pulse width detectors, LCR meters, beam analyzing cameras, 3D printers, soldering irons, and microscopes

Quality/Regulatory Management

Fully integrated quality and regulatory management system
GMP compliant
Customized service reporting, adverse events, control records, employee training, documentation control, CAPA, etc.
Creation of new product development- design and development plans, design history records, manufacturing instructions

Fiber Optic Manufacturing

510k approved Laser Fiber Optic
In-house manufacturing
Cleanroom with capability up to ISO 7
- Customized equipment to meet specifications for all fiber diameters and composition
- Fully regulated quality management system for manufacturing fiber optics
Fiber Optic Equipment
- Interferometers, inspection scopes, automated fiber cleaver, fiber polishers, epoxy curing ovens, and autoclaves
- Test Equipment for verification of process qualification- force gauge tensile tester, interferometer, fiber optic transmission testing, bend radius, and abrasive tests

Hear from our clients

We provide top-tier servicing, repairs, and support. But don’t take it from us; here’s what our clients are saying.

“We're thrilled to partner with General Aesthetic! The Jeisys Service Team just completed an incredible training session in the stunning landscapes of Utah. This transformative experience has further sharpened our skills and commitment to delivering world-class service.”  

“Partnering with General Aesthetic has given us total confidence that every bodyESTIQ client receives the prompt, reliable, and professional support they deserve. Their responsiveness and commitment to service allow us to stay focused on innovation, knowing our operations are backed by a team we can truly trust.”

“The General Aesthetic team has supported our practices with exceptional service, both in routine operations and when unexpected issues arise. When we needed our bodyESTIQ units serviced, they handled everything quickly and efficiently, with virtually no downtime. Their follow-through and customer care are top tier. It’s rare to find this level of support in our industry."

One team. One dream. One vision.

At General Aesthetic, our vision is to redefine post-sales support in the aesthetic medical device industry. We do this by bringing our deep operational expertise and putting OEMs, practitioners, and patients at the center of everything we do.

Patients

Support safety and optimal outcomes by making sure devices operate to specification, are well-maintained, and deliver consistent results.

Practitioners

Ensure confidence through maximum uptime, responsive service, and reliable equipment.

OEMs

Protect brand integrity and customer satisfaction through high-quality service and aligned operational support.

Looking for a Partner?

Let us handle the service—so you can focus on doing what you do best.

Whether you’re an OEM or a multi-site provider, General Aesthetic delivers fast, expert support with certified engineers, real-time communication, and the precision your devices require.

Fill out the form to get started—your trusted service partner is just one click away.

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