Technical expertise meets scalability and convenience
Backed by over 30 years of combined experience, our team delivers expert servicing and repair of advanced aesthetic technologies to exacting OEM standards—supported by comprehensive service contracts and extended warranties on aesthetic medical devices—ensuring long-term performance, safety, and reliability.
Precision and versatility
We specialize in medical aesthetic devices—trained across top platforms to deliver precise, reliable service. Whether you’re an OEM or a multi-site provider, we know your systems inside and out.
Rapid response
We provide fast, expert service—responding within 24–48 hours with certified engineers, real-time customer support, and the best turnaround times in the industry.
Minimal equipment downtime
We deliver fast, on-site repairs to minimize disruption. Your systems stay operational—your teams stay focused.
Responsive customer service
Reach one of our friendly support reps Monday through Friday from 8:30 a.m. to 7:00 p.m. ET.
Timely repairs
Our field service engineers will be onsite within 24 to 48 business hours.
Quality you can depend on
You can count on getting fair pricing, honest recommendations, and exceptional care over the lifetime of your energy-based devices.
Repairs done right
Our field service engineers restore devices to OEM and safety standards when they’re not performing to manufacturer specifications.
We’re working with industry leaders like these nationwide
You deserve top-performing devices, supported by fast service, robust extended warranties, and a team that stands behind you. When you succeed, we succeed.
Factory Certified Field Service Engineers (FSE)
We’re your equipment experts, providing unparalleled device support at scale.
Innovative Technology
Our team uses leading-edge technology and insights to stay ahead of the curve and provide superior care.
A partner who’s there for you
We’re here to keep your technology running smoothly so you can focus on what you do best.
Accredited work you can rely on
Explore detailed information about our advanced technologies, certifications, engineering capabilities, and regulatory practices.
Aesthetic Technologies
Aesthetic Lasers
- Alexandrite, Nd:YAG, Co2, Pulsed Dye, and Erbium laser
- Wavelengths ranging from 532nm to 10,200um
- Variety of pulse widths from continuous wave to picosecond
- Supported technologies- pump chambers, laser diode, and gas lasers
Radio Frequency
- In-house anechoic chamber with capabilities of testing frequency ranges from 100kHz to 1.7GHz
- Oscilloscope verification of targeted output frequency
- RF power meter and attenuators to calibrate output power for any RF frequency
- Test equipment specifically targeting microwave spectrum
Intense Pulsed Light
- Wavelengths ranging from 500 to 1200nm
Microneedling
- Oscilloscope, differential probes, and other various equipment for testing microneedling RF emissions
Ultrasound and Magnetic Induction
- Tesla Meters for calibration of electromagnetic measurements
Ultrasonic detector paired with oscilloscope to measure frequencies
Certifications & Credentials
- FDA 510k approved device accessories
- GMP compliance
- Integrated quality and regulatory management
- Factory trained and certified in-house and FSEs
- Certifications include Deka, Jeisys, ELEN
- In-house manufacturing
- 510k approved device accessories
- Cleanroom with ISO 7 grade capabilities
Engineering Capablities
- Engineers with expertise in electronics, embedded systems, and mechanical engineering
- J-STD-001 certifications in soldering and electrical assemblies
- Research and Development
- CAD design for PCBs, electronic circuits, mechanical functions, and design prototypes
- 3d printing capabilities utilizing SLA and FDM technology
Circuit analysis - Troubleshooting circuitry and identifying root cause failures and resolutions
Component level repair - PCB design- high voltage power supply, pulse forming networks, control boards
- Software development utilizing a vast range of programming languages
- C, C++, C#, VBS, VHDL
- Design and implement software into embedded systems
- SCRUM certified
- Test Equipment
- Engineering department is outfitted with the latest technology for testing and verification of any device
- Oscilloscopes, power meters, network analyzers, interferometers, tesla meters, IR cameras, pulse width detectors, LCR meters, beam analyzing cameras, 3D printers, soldering irons, and microscopes
Quality/Regulatory Management
- Fully integrated quality and regulatory management system
- GMP compliant
- Customized service reporting, adverse events, control records, employee training, documentation control, CAPA, etc.
- Creation of new product development- design and development plans, design history records, manufacturing instructions
Fiber Optic Manufacturing
- 510k approved Laser Fiber Optic
- In-house manufacturing
- Cleanroom with capability up to ISO 7
- Customized equipment to meet specifications for all fiber diameters and composition
- Fully regulated quality management system for manufacturing fiber optics
- Fiber Optic Equipment
- Interferometers, inspection scopes, automated fiber cleaver, fiber polishers, epoxy curing ovens, and autoclaves
- Test Equipment for verification of process qualification- force gauge tensile tester, interferometer, fiber optic transmission testing, bend radius, and abrasive tests
Hear from our clients
One team. One dream. One vision.
At General Aesthetic, our vision is to redefine post-sales support in the aesthetic medical device industry. We do this by bringing our deep operational expertise and putting OEMs, practitioners, and patients at the center of everything we do.
Patients
Support safety and optimal outcomes by making sure devices operate to specification, are well-maintained, and deliver consistent results.
Practitioners
Ensure confidence through maximum uptime, responsive service, and reliable equipment.
OEMs
Protect brand integrity and customer satisfaction through high-quality service and aligned operational support.
Looking for a Partner?
Let us handle the service—so you can focus on doing what you do best.
Whether you’re an OEM or a multi-site provider, General Aesthetic delivers fast, expert support with certified engineers, real-time communication, and the precision your devices require.
Fill out the form to get started—your trusted service partner is just one click away.